Casa Equestre (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is processed responsibly, securely, and in compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where applicable.

1. Our Commitment to Your Privacy

All personal information collected through our website is handled with the utmost care. We do not sell your personal data. Your information is used solely to:

Process and deliver your orders
Provide customer support
Improve your shopping experience
Inform you about exclusive offers, product launches, and marketing communications (if you have opted in)

Your personal data may only be shared with selected third parties when necessary to fulfill these purposes.

For security reasons, Casa Equestre does not store payment card information in its database.

All card payments are subject to validation and security checks. We reserve the right to delay or cancel any order if fraud is suspected.

General Data Protection Regulation (GDPR)

Your trust is essential to us. We ensure that your personal data is handled in a legal, transparent, and fair manner.

This Privacy Policy applies when you:

Make a purchase via our online store
Subscribe to our newsletter
Contact our customer service
Browse our website
Use any services offered by Casa Equestre

2. Who Is Responsible for Your Personal Data?

Casa Equestre is the data controller of your personal data.

Selected partners and service providers may process personal data strictly in accordance with our instructions and only for the purposes outlined in this policy. All partners are carefully selected based on security, reliability, and compliance standards.

3. What Personal Data We Collect

We collect personal data when you:

Place an order
Contact our customer support team
Subscribe to our marketing communications
Create an account
Browse our website

The data we may collect includes:

First and last name
Billing and shipping address
Email address
Phone number
Order history
Payment confirmation details (excluding full card information)
Website usage data (such as pages visited and products viewed)

4. Why We Use Your Personal Data

We use your personal data to:

Process orders, payments, and deliveries
Provide customer service and after-sales support
Manage returns and exchanges
Send marketing communications (if consent has been given)
Improve website functionality and customer experience
Comply with legal obligations

Legal Basis for Processing

Under GDPR, we must have a lawful basis to process your personal data. We process your data based on:

Contractual necessity – when processing is required to fulfill your purchase or requested service

Legal obligation – such as accounting and tax compliance

Consent – for marketing communications

Legitimate interest – to improve our services and customer experience

You may opt out of marketing communications at any time by clicking “Unsubscribe” in any newsletter or by contacting us directly.

5. Who Processes Your Data?

We may share your personal data with trusted third-party providers, including:

Payment service providers
Shipping and logistics partners
IT and hosting providers
Marketing and email service platforms

These partners process data only as necessary to provide their services and in accordance with data protection laws.

6. How Long We Retain Your Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Order and transaction data retained in accordance with applicable tax and accounting laws

Marketing data retained until you withdraw your consent or unsubscribe

Once retention is no longer necessary, your data will be securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Withdraw consent at any time
Request deletion of your personal data
Restrict or object to certain types of processing
Request transfer of your data in a structured, electronic format
Lodge a complaint with a supervisory authority

8. Cookies

Casa Equestre uses cookies to enhance your browsing experience and improve website functionality.

Cookies help us:

Recognize your device
Remember your preferences
Analyze website traffic and usage
Improve performance and user experience

You may configure your browser to notify you when cookies are activated, block cookies, or delete them after your session. Please note that disabling cookies may limit access to certain features of the website.

By using our website, you consent to our use of cookies in accordance with this policy.